SHIPPING POLICY
1. Holiday Order & Shipping Notice
During peak periods such as holidays and promotional events, order processing and delivery times may be slightly longer than usual. Our team and delivery partners are working hard to deliver your order as quickly as possible. We appreciate your patience and understanding.
2. Order Processing
Orders are typically processed within 1–2 business days.
In rare cases, we may need to cancel or decline an order (for example, due to stock availability, pricing errors, or delivery limitations). If this occurs, you will be notified and receive a full refund.
3. Order Amendments
If you need to make changes to your order (such as updating your delivery address or product selection), please contact us as soon as possible.
Amendments can only be made before your order has been shipped. Once dispatched, we are unable to make changes.
4. Order Cancellations
You may cancel your order at any time before it has been shipped by contacting us at info@rokidstore.com.au.
Once your order has been dispatched, cancellations are no longer possible. However, you may be eligible to return your item in accordance with our Returns Policy.
If a delivery is refused or returned to us, additional shipping or handling fees may apply.
5. Shipping & Delivery
Shipping costs (if applicable) are calculated at checkout.
Domestic Shipping
We currently ship to most metropolitan areas within Australia. Some remote or restricted locations may not be serviceable. We may also be unable to deliver to certain PO Boxes or Parcel Lockers depending on the carrier.
Free Shipping
Free standard shipping is available for eligible Australian orders over AUD $100.
International Shipping
We currently do not offer international shipping.
Estimated Delivery Times (after dispatch):
1) Sydney, Melbourne, Brisbane, Perth Metro: 2–4 business days
2) Canberra, Adelaide, Tasmania Metro: 3–8 business days
3) Regional areas: may take longer depending on location
Delivery timeframes are estimates only and may vary depending on courier conditions.
6. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Please allow some time for tracking updates to appear after dispatch.
7. Delivery
Our standard delivery service may not require a signature. If you have specific delivery requirements, please contact us before placing your order.
Once delivery is confirmed by the carrier, the order will be considered delivered.
If you believe your order has been lost or not delivered, please contact us and we will assist in investigating with the carrier.
8. Delays
While we aim to meet all delivery estimates, delays may occur due to factors outside our control, such as courier disruptions, weather conditions, or high-volume periods.
Shipping Responsibility
We will assist in resolving delivery issues where possible. However, once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
Nothing in this section limits your rights under the Australian Consumer Law.
9. Other
If you have any questions about your order, please contact us at:
Last updated: 5 May 2026